Algoma Public Library
  • Home
  • InfoSoup
    • My Account
    • Research & Homework Help
    • Jobs & Careers
    • Digital Books
    • TumbleBooks
  • Events
    • Events Calendar
    • Digital Escape Rooms
  • Newspaper Archives & Genealogy
  • Newsletter
  • Policies
    • Fine Free Press Release
  • About
    • Employment >
      • Children's Librarian
    • Library Board
    • Friends of the Library
    • Community

The New Info Soup is Here!

8/17/2020

0 Comments

 

We have a new Info Soup.
That means lots is changing. 
Here are some recent Q&As. 

Q: I'm trying to get onto InfoSoup, but it won't let me log in. Why is that?

A: Everyone's pins have been reset to be their birthday. If your birthday is May 7th, 2002, your new pin would be 050702. Also, make sure your library card hasn't expired.  If you continue to have issues connecting to your InfoSoup account, contact a librarian via email (alg@algomapubliclibrary.org) or call us at 920-487-2295. 

Q: I'm trying to get to the InfoSoup website, why is my bookmark not working?

A: If you have InfoSoup saved on your computer or device, we recommend deleting the bookmark and going to www.infosoup.org to add it to your bookmarks/favorites again, as the old link may cause issues. 

Q: I'm a teacher and I've gotten into my personal card, but my teacher card isn't working, why can't I get into my teaching account?

A: When the pins were reset, personal accounts were set to the cardholders 6 digit birthday. Since teacher cards don't have a birthday associated with them, there is a unique pin given to teacher cards. Call us at the library (920) 487-2295 and ask a Librarian what your teacher default pin is and, while your on the phone, double check when your card expires as expired cards cannot login or checkout items.

Q: I had holds on my account that I don't see anymore. Where did my holds go?

A: During the migration to the new system, some data did not convert over. Unfortunately, some holds did not transfer over properly and patrons from our library system have lost holds. OWLS is trying diligently to resolve this issue and restore the holds on patrons accounts that did not migrate.  

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -  

If we didn't answer your question here, check THIS LINK to get more questions and answers directly from OWLS or feel free to call our staff and we will do our best to address your questions and concerns. 

Thank you in advance for your patience. 
0 Comments

Your comment will be posted after it is approved.


Leave a Reply.

    Programs


    Picture
    Program dates are sorted by date (newest first). Filter by month and category below.

    Program Dates

    April 2023
    March 2023
    February 2023
    January 2023
    December 2022
    November 2022
    October 2022
    September 2022
    August 2022
    July 2022
    June 2022
    May 2022
    April 2022
    March 2022
    February 2022
    January 2022
    December 2021
    November 2021
    October 2021
    September 2021
    August 2021
    July 2021
    June 2021
    May 2021
    April 2021
    March 2021
    February 2021
    January 2021
    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    July 2020
    June 2020
    May 2020
    April 2020
    March 2020
    February 2020
    January 2020
    December 2019
    November 2019
    October 2019

    Program Categories

    All
    Adult
    Children
    Family
    Special Events *
    Teen

    Recurring Programs

    Storytime
    Tuesdays at 10:00 AM

    1000 Books Before Kindergarten
    A free program for 0 to 5-year-olds. It encourages parents and caregivers to read 1000 books with children before he or she enters kindergarten.
    ​

    ​Books & Brews 
    2nd Thursday at 5:30 pm
    ​For more details click on the title. 

    Digital Escape Rooms

    Track Down that Turkey! 
    No Jaws About It
    A Magical, Mythical Mystery (TEEN/ADULT)
    Tail Wagger's R Us
    Candyland
    Digital Download
    Halloween's Been Hijacked!
    Monster Mash

    A Poetic Promenade

    RSS Feed

We Would Love to Have You Visit Soon!


Algoma Public LIbrary Logo

Hours: 

Monday: 10am-7pm
Tuesday: 10am-7pm
Wednesday: 10am-7pm
Thursday: 10am-7pm
​Friday: 10am-6pm
​Sat:  10am-3pm
CONTACT US
406 Fremont Street
Algoma, WI 54201
(Parking off of 4th Street)

(920) 487-2295
alg@algomapubliclibrary.org
  • Home
  • InfoSoup
    • My Account
    • Research & Homework Help
    • Jobs & Careers
    • Digital Books
    • TumbleBooks
  • Events
    • Events Calendar
    • Digital Escape Rooms
  • Newspaper Archives & Genealogy
  • Newsletter
  • Policies
    • Fine Free Press Release
  • About
    • Employment >
      • Children's Librarian
    • Library Board
    • Friends of the Library
    • Community